Refund, Layby & Customer Order Policies

RETURNS - This applies to online orders only. If purchases are made in store, please contact thislittlehouseonline@gmail.com or head into the store to discuss returns.

We will fully refund or exchange/offer a store credit for an item returned in it's original condition within 30 days - all packaging, tags, boxes still in tact, and product unused. 

Excludes clearance & sale Stock - Excludes earrings, cloth face masks,  and nail polish for hygiene reasons.

To return an online purchase for an exchange of the item for an alternative size, colour, style or product, send us an email at thislittlehouseonline@gmail.com to arrange the return.
Once your return has been approved via email you should mail your product to:
This Little House Shop 5, 63-69 Seymour St Traralgon 3844 Victoria, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, but will be waived, only if the returned item is deemed faulty. 

We advise you to use trackable shipping on all returns, as we cannot guarantee the safe delivery of all packages by a third party.

REFUNDS
If you receive an item that is faulty, please contact us at thislittlehouseonline@gmail.com with proof of purchase details to arrange for an assessment by the supplier. Upon assessment, we will arrange a replacement item, refund or credit note as deemed by the supplier. 

Please do not send your purchase back to the manufacturer.

Once you have requested a return via email, please send the item to:This Little House Shop 5, 63-69 Seymour St Traralgon 3844 Victoria, Australia

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds/store credits will be issued within 7 days after approval of return.

LAYBYS

Layby Terms 8 Weeks - Extensions may be issued at the discretion of the store Manager only

Minumum Layby Amount $150

25% Deposit to be paid up front

Payments to me made weekly or fortnightly by the due date.

Cancellation Fee of $10 if the layby has reached 8 weeks and not been finalised.

 CUSTOMER ORDERS

If a customer would like to order a product in store that is not currently in stock, 100% of the purchase price must be paid upfront. Where extra freight applies due to an off schedule order, the customer also must pay this upfront.

Cancellation/Restock Fee - If a customer has ordered and paid for an item that has already been sent by the supplier to THIS LITTLE HOUSE, and they wish to cancel the order, 25% of the order will be charged to the customer as a restock fee. The customer will then be reimbursed the total paid, minus the 25% Admin/Restock Fee.

 GIFT CARDS

Gift Vouchers are valid for 3 years from purchase date.Gift Vouchers are non-transferrable or redeemable for cash.Gift Cards will not be replaced or refunded. It is the customers responsibility to keep the gift card, and it is to be treated like cash.